Billy Zeng - Sinoway Travel

After Graduated from Shanghai Foreign Language University in 1990, I worked as an English-speaking tour guide in my hometown - Guilin. I can never forget my experience on my first working day.

When I was waiting at the exit of the arriving hall of the airport, holding a sign on which my guests' names were written, my hands were shaking, my throat was dry, my eyes are looking all direction to try to find if there was any help available, and I murmured again and again how to give welcome speech to my incoming guests. When I saw two westerners walking directly to me and said: " Good evening.” I lost my voice temporarily.

I am not sure if they are still living in that lovely island of Tasmania, Australia. Thank you, Mr. and Mrs. Crawford, I wish you could read all these words, which have not said, to you in so many years. Thank you for your patience and understanding, for your passion of love to Chinese culture and my nation. I will always cherish the happy memories staying with you, looking forward to visiting Tasmania one day, and drink a whole bottle of Barcadi with you together, again.

Orlando is the sisiter city of Guilin, in 1994, I had a chance to work in EPCOT Center, Walt Disney World, Orlando, Florida. I ran a 360 degree movie in China pavilion there, taught kids how to use Chinese brushes to write, asked kids to stay in line for taking pictures with Snow White, and acted as safety guard when the firework show of "Illumination" was taking place at night... I remembered you had to take your kids to visit there every summer, that is only destination which they had in mind, and I was nice and sweet in every show...The experience there has offered me a chance to understand more of the culture difference between east and west, a good opportunity to learn knowledge of modern hospitality industry. Hope I understand totally the meaning of " 100 percent service satisfaction guarantee", and "customer's satisfaction is always our first concern", and also the words that you might have heard before: I really appreciate that...